This Privacy Policy for Samtale Klar explains how we collect, use, disclose, and protect your personal data when you use our online platform and related services for career coaching and development, including Interview Preparation, CV and Application Strategy, Mock Interviews, Salary Negotiation, Personal Branding, and Communication Coaching.
We may collect personal data from you in various ways, including when you visit our site, register for services, subscribe to a newsletter, fill out a form, or interact with our online platform. The types of personal data we collect may include:
Identification and contact information, such as your name, email address, telephone number, and postal address.
Professional information, such as your educational background, employment history, CV and application details, career goals, and performance feedback from coaching sessions.
Payment information, such as billing address and payment card details (though this is typically processed by a third-party payment processor).
Technical data, such as IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
Usage data, such as information about how you use our site, products, and services.
Marketing and communications data, such as your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use, and share aggregated data such as statistical or demographic data. Aggregated data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).
We collect personal data through various methods:
Direct interactions: You may give us your identity, contact, and professional data by filling in forms or corresponding with us by post or during online sessions. This includes personal data you provide when you apply for our services, create an account, subscribe to our service or publications, request marketing to be sent to you, or provide feedback.
Automated technologies or interactions: As you interact with our site, we may automatically collect technical and usage data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources, such as analytics providers, advertising networks, or search information providers.
We use your personal data for lawful purposes, primarily to provide and improve our services, manage our relationship with you, and for our legitimate business interests. This includes using your data to:
Provide you with the specific career coaching and development services you have requested.
Manage our relationship with you, including notifying you about changes to our services or terms.
Process and deliver the services you have purchased.
Improve our site and services.
Administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
Use data analytics to improve our site, products/services, marketing, customer relationships, and experiences.
Send you marketing communications, if you have consented to receive them or where we have a legitimate interest to do so.
Comply with legal and regulatory obligations.
Under the General Data Protection Regulation (GDPR), we rely on the following legal bases for processing your personal data:
Performance of a Contract: Processing is necessary for the performance of a contract for services to which you are a party or in order to take steps at your request before entering into such a contract.
Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
Consent: We may rely on your specific consent for certain processing activities, such as sending direct marketing communications where required. You have the right to withdraw consent at any time.
Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
We may share your personal data with trusted third parties under certain circumstances, including:
Service Providers: We may share data with third-party service providers who perform services on our behalf, such as payment processing, data analytics, IT services, and professional advisors. These service providers are contractually bound to protect your data and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your personal data if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or act in urgent circumstances to protect the personal safety of users of the service or the public.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We have implemented appropriate security measures designed to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of these rights, please contact us using the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
You also have the right to make a complaint at any time to the relevant supervisory authority for data protection issues. In Denmark, this is Datatilsynet (The Danish Data Protection Agency). We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.
Our site may use cookies and similar tracking technologies to collect technical and usage data. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.
Our site may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our site, we encourage you to read the privacy policy of every website you visit.
Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.
We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.
If you have any questions about this privacy policy or our data protection practices, please contact us at our physical address:
Samtale Klar